Frequently Asked Questions (FAQ)
Welcome to Randromet’s FAQ page! Randromet is a global e-commerce platform dedicated to delivering high-quality products with fast and reliable shipping. We're committed to giving you the best shopping experience possible. Below you’ll find answers to our most commonly asked questions.
Shipping & Delivery
Q: How long does shipping take?
A: We pride ourselves on providing fast, reliable shipping - especially to the UK, U.S.A, and Canada!
UK: Typically 2 - 4 business days
U.S.A: Typically 7 - 14 business days
Canada: Typically 7 - 14 business days
However, we do our best to expedite it
Other International Locations: It varies based on location and carrier. Delivery estimates are provided at checkout. Typically, 14 - 21 business days.
Q: Do you provide tracking information?
A: Absolutely! All orders include tracking, and we upload the tracking details as soon as they’re available. You can check your order’s status anytime on our Track Your Order page.
Q: Why haven’t I received my tracking info yet?
A: Tracking can take a few days to update, especially just after purchase. Rest assured -we’re on it and will notify you as soon as your order is shipped.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 to 30 days after delivery, depending on the product and supplier. Just reach out and we’ll guide you through the process.
Q: How do I return an item?
A: Contact our support team with your order number and reason for return. We'll provide the steps and return address if your item qualifies.
Q: When will I get my refund?
A: Refunds are typically processed within 5–10 business days after we receive your return.
Ordering & Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment methods during the checkout process. All payments are secure and encrypted.
Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Contact us as soon as possible.
General Questions
Q: Do you ship internationally?
A: Yes! We ship worldwide, with fast shipping to the USA, UK, and Canada. Shipping rates vary depending on your location. You can view the shipping cost at checkout.
Q: How do I place an order on Randromet?
A: Simply browse through our categories, select the products you'd like to purchase, and add them to your cart. Once you're ready, proceed to checkout to complete your order.
Q: What products do you offer at Randromet?
A: We offer a variety of products including fashion items, home decor, pet supplies, and gadgets. Explore our categories to find something for everyone!
Q: I received a damaged or incorrect item. What should I do?
A: We're here to help! Please contact us with your order number and a photo of the issue. We'll make it right.
Q: How can I contact Randromet?
A: You can reach us through our Contact Us page or email us at ransom.iheanyi@randromet.com. Our team responds within 24–48 hours.
Thanks for choosing Randromet. We're excited to serve you with fast shipping, great service, and quality products every time.